Refund Policy

Refund Policy

Return Period: We offer a 7-day return window from the date of your purchase. If more than 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Faulty or Incorrect Products: If you have received a faulty item or an incorrect product, please contact us immediately for assistance. We accept returns for these items within 7 days of receipt. Faulty or incorrect products will be exchanged or refunded in full. Please provide detailed information about the issue to expedite the resolution process.

Return Guidelines:

  • Return initiation must occur within 7 days of receiving your order.
  • For any exchange or refund, customers must provide the Order ID or the phone number used at the time of order placement.
  • Customers are responsible for shipping returned products back to our facility, except in cases of faulty or incorrect products.
  • Returned items must be in their original condition: unworn, undamaged, and unwashed. Any undisclosed defects or damages in the returned product will lead to the refusal of the exchange or refund.
  • Before returning any product(s), customers are required to complete a return form (available via our WhatsApp Helpline).

Processing of Requests: Upon receipt of the returned product, please allow 2-4 working days for your refund or exchange request to be processed. Refunds are processed exclusively through bank transfer. Delivery charges will not be refunded.

Custom Orders and Non-Returnable Items: Custom orders are exempt from our standard return and exchange policy, except in cases of manufacturing errors on our part. Products that have been used or are over one month old from the date of purchase are not eligible for return.

Refunds and Exchanges (if applicable): Upon receiving and inspecting your return, we will notify you via message regarding the status of your refund request. Approved refunds will be processed within 2-3 working days, exclusively through bank transfer. For exchange procedures, please email us at smartpick40@gmail.com or message our WhatsApp at 0321-8490081.

Delayed or Missing Refunds (if applicable): If your refund is delayed, please review your bank account statement and contact your credit card company. Then, contact your bank to check on processing times. If you have completed these steps and still have not received your refund, please contact us at smartpick40@gmail.com.

For Further Assistance: Contact us at:

Please note, customers are responsible for shipping costs when returning items, except in cases of faulty or incorrect products. These costs are non-refundable. Delivery times for exchanged products may vary based on your location.