Terms of Service

Last Updated: October 2, 2026

Welcome to Smartpick.pk. By accessing or using our website, placing an order, or purchasing products from us, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General

Smartpick.pk operates an online store offering a variety of products to customers.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will become effective when posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product images may sometimes be for illustration purposes.

• Product specifications may change without prior notice.

• We reserve the right to correct errors or inaccuracies in product information.

3. Prices and Payments

All prices displayed on Smartpick.pk are in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

Payment must be completed using the payment methods available on our website or through the applicable Cash on Delivery (COD) process.

An order is not considered confirmed until it has been accepted by Smartpick.pk.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your:

• Full name

• Delivery address

• Phone number

• Email address, where required

• Payment information, where applicable

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product availability.

• Incorrect pricing or product information.

• Suspicious or fraudulent activity.

• Incorrect or incomplete customer information.

• Delivery limitations.

• Previous unpaid or refused orders.

If we cancel an order that has already been paid for, any eligible refund will be processed using the applicable payment method.

5. Cash on Delivery

For Cash on Delivery orders, payment must be made at the time of delivery.

Customers are expected to provide a valid phone number and delivery address and to be available to receive their order.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided at checkout or during order confirmation.

Delivery times may vary due to:

• Courier delays.

• Weather conditions.

• Public holidays.

• Incorrect customer information.

• Remote delivery locations.

• Other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Where applicable, Smartpick.pk may request photos, videos, order details, or other information to verify a return or refund request.

8. Cancellations

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Website Use

You agree not to misuse our website or attempt to:

• Gain unauthorized access to our website or systems.

• Interfere with website functionality.

• Submit false or misleading information.

• Use the website for fraudulent or unlawful activities.

• Copy, reproduce, or exploit our website content without permission.

• Introduce viruses, malware, or other harmful material.

We reserve the right to restrict or terminate access to the website where necessary.

10. Intellectual Property

Unless otherwise stated, the content of Smartpick.pk, including logos, branding, product descriptions, graphics, images, text, website design, and other materials, is owned by or licensed to Smartpick.pk.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.

Your use of these services may also be subject to the terms and policies of those third parties.

Smartpick.pk is not responsible for services provided independently by third-party companies.

12. Limitation of Liability

To the extent permitted by applicable law, Smartpick.pk will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical problems, service interruptions, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Disclaimer

We do not guarantee that our website will always be available, uninterrupted, secure, or completely error-free.

We may temporarily suspend or modify website features for maintenance, updates, security, or other operational reasons.

14. Privacy

Your use of Smartpick.pk is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you acknowledge that you have reviewed our applicable privacy practices.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the relevant courts or authorities.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the customer support information provided on our website.

Smartpick.pk
Website: Smartpick.pk
Customer Support: Please use the contact details listed on our website.

Thank you for shopping with Smartpick.pk.