Shipping Policy

Last Updated: October 2, 2026

At Smartpick.pk, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after they are placed.

Orders may take longer to process during:

• Public holidays

• Sales and promotional periods

• High-demand periods

• Unexpected operational delays

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

Our estimated delivery time within Pakistan is generally:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.

Remote or less-accessible areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

From time to time, Smartpick.pk may offer free shipping promotions or discounted delivery charges.

4. Cash on Delivery

We may offer Cash on Delivery (COD) on eligible orders and locations.

For COD orders:

• You must provide a valid phone number and delivery address.

• Payment is required when the order is delivered.

• Please ensure someone is available to receive the package.

• Repeated refusal or failure to receive confirmed COD orders may affect your ability to place future COD orders using COD.

5. Delivery Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

• Name

• Phone number

• House/building number

• Street/area

• City

• Any other required delivery information

Smartpick.pk is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking updates are provided by the relevant courier and may take some time to appear after dispatch.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Road closures or transportation issues

• Incorrect delivery information

• Remote delivery locations

• Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact our customer support team with your order number.

8. Failed Delivery

If a courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer refuses to accept the package, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect information or failure to receive the original shipment.

9. Damaged Packages

Please inspect your package when it arrives.

If your package appears seriously damaged, please contact Smartpick.pk as soon as possible and provide your order number along with photos or videos of the package and product.

For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.

10. International Shipping

Currently, Smartpick.pk primarily serves customers within Pakistan.

International shipping, if offered in the future, may be subject to additional shipping fees, customs duties, taxes, and delivery conditions.

11. Contact Us

If you have questions about your shipment or delivery, please contact us using the customer support information provided on our website.

Smartpick.pk
Website: Smartpick.pk
Customer Support: Please use the contact details listed on our website.

We appreciate your business and thank you for choosing Smartpick.pk.