Refund policy

Return & Refund Policy

Last Updated: October 2, 2026

Thank you for shopping with Smartpick.pk. We want you to have a smooth and reliable shopping experience. If you receive an incorrect, damaged, defective, or incomplete product, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or not functioning as described.

  • Your order is incomplete or missing an item.

  • The product significantly differs from the description shown on Smartpick.pk.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition.

  • Returned with its original packaging, accessories, manuals, tags, and free items, where applicable.

  • Accompanied by your order number or proof of purchase.

2. Products That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.

These may include:

  • Products that have been used, damaged, or altered by the customer.

  • Products without their original packaging or accessories.

  • Personalized or customized products.

  • Items specifically marked as non-returnable on the product page.

  • Products damaged due to misuse, improper installation, or normal wear and tear.

3. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, incomplete, or incorrect product, contact Smartpick.pk within 48 hours of delivery and provide:

  • Your order number.

  • Photos or videos of the product.

  • Photos of the packaging and shipping label.

  • A brief description of the problem.

This information helps us investigate the issue and process your request quickly.

4. Return Process

To request a return, contact our customer support team with your order number and reason for the return.

If your return request is approved, we will provide instructions for returning the product.

Do not send a product back before your return request has been approved by Smartpick.pk.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

Original delivery charges may not be refundable unless the return is due to an error on our part, such as sending an incorrect, defective, or damaged product.

6. Exchange

Where applicable, we may offer an exchange instead of a refund for:

  • Incorrect products.

  • Damaged products.

  • Defective products.

  • Products with missing components.

Exchange availability depends on stock.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

7. Change of Mind

Returns due solely to a change of mind may be accepted at Smartpick.pk's discretion and may be subject to return shipping costs and product-specific conditions.

Products that have been opened, used, installed, damaged, or altered may not qualify for a change-of-mind return.

8. Return Shipping

If the return is caused by an error on our part — such as an incorrect, defective, damaged, or incomplete order — Smartpick.pk may cover the reasonable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

9. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please contact us first.

Please also check with your bank, card provider, or payment service, as processing times can vary.

10. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

11. Policy Changes

Smartpick.pk reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us through the customer support details provided on our website.

Smartpick.pk
Website: Smartpick.pk
Customer Support: Please use the contact information listed on our website.

We appreciate your trust in Smartpick.pk and are committed to providing a reliable shopping experience.